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Conditions of Enrolment with New You Creations

Welcome to New You Creations! We’re excited to have you join our transformative courses. You must understand the conditions of enrolment and we invite you to read this document carefully. This document outlines the responsibilities of all parties concerned to ensure legal requirements are met.

In undertaking any New You Creations course, you agree that you are accepting our: Privacy Policy; Conditions; Disclaimers; and Your Rights and Responsibilities concerning any course.

New You Creations provide online services to support your healing journey. New You Creations is not a replacement for professional medical or psychological support. Please seek additional professional support as required. New You Creations cannot provide crisis support. If you are in immediate crisis, please contact your local crisis centre.

Once you enrol, you will be given unlimited access to the course content for 6 months.

You can upgrade your course subscription level at any time. If you wish to upgrade, please email An invoice will be emailed to you. Please note, a change in course subscription level will not change the subscription expiration date. Your subscription will expire 6 months from your original enrolment.

We aim to grant access to our course within 48 hours of subscription and payment. We aim to make our course enrolment as fast as possible. Please allow for time differences and demand in peak periods.

The grief courses contain 8 modules. It is recommended that you go through the modules slowly so that you allow around a week per module. This will help you gain the most benefit. Most individuals complete the course in 8 – 12 weeks.

Throughout the course, the New You Creations team will keep in touch by email. Depending on your chosen subscription level you can receive more or less personalised support.

Rights And Responsibilities

When you are grieving you are likely to feel especially vulnerable. These rights and responsibilities have been drawn up to protect you, and to safeguard our online counsellors.

As grief can sometimes be overwhelming it is important to realise that you must never hesitate to seek assistance from your doctor or other health professional, whether psychologist or counsellor. This is particularly the case if you have signed up to the basic course. Seek local support where necessary.

You have the right to:

  • receive services in a professional, courteous, and caring manner that respects and appreciates individual difference;
  • be given adequate and accurate information regarding the services provided in order to make informed choices about engaging in counselling;
  • receive counselling that is evidence-based, flexible, and responsive to your individual needs and circumstances from properly qualified and supervised practitioners;
  • know that your personal privacy is respected and confidentiality protected to the greatest extent permitted by law;
  • access any personal and other information held for the provision of services, and to correct any wrong information as permitted by law;
  • make a complaint about a service or your counselling experience, with the expectation that any complaint will be investigated appropriately and in confidence without fear of it affecting decisions related to the provision of professional services; and
  • the proper attention of a counsellor at all times throughout your participation in the course and any ensuing counselling sessions.

You have the responsibility to:

  • be respectful to counsellors and other online staff;
  • be respectful to other course users that you interact with online
  • not record or disseminate material obtained during contact with a counsellor.

Website terms of use

New You Creations Pty Ltd (ABN 526 466 538 76) owns and operates this website. Access to and use of this Website is and the products and services available through this Website (collectively, Services) is subject to the following terms, conditions and notices (Terms of Use). By using the Services, you are agreeing to all of the Terms of Use, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Use.

1 Amendments to Terms of Use

New You Creations reserves the right to amend these Terms of Use from time to time. Amendments will be effective immediately upon notification on this Website. Your continued use of the Website following such notification will represent an agreement by you to be bound by the terms and conditions as amended.

2 Website

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

3 Linked sites

This Website may contain links to other websites (Linked Sites), which are not operated by New You Creations. New You Creations has no control over the Linked Sites and acceptsno responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the Terms of Use and service contained within each such site.

4 Privacy policy

Our privacy policy, which sets out how we will use your information, can be found at By using this Website, you consent to the processing described the privacy policy and warrant that all data provided by you is accurate.

5 Prohibitions


You must not misuse this Website. You will not:

  • commit or encourage a criminal offense;
  • transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene;
  • hack into any aspect of the Service; corrupt data; cause annoyance to other users;
  • infringe upon the rights of any other person’s proprietary rights;
  • send any unsolicited advertising or promotional material, commonly referred to as “spam”; or
  • attempt to affect the performance or functionality of any computer facilities of or accessed through this Website.Breaching this provision would constitute a criminal offense and New You Creations will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

(b) We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any Linked Sites.

6 Intellectual property, software and content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remain the property of New You Creations or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by New You Creations and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

7 Disclaimer of liability

The information the New You Creations provides on this website is offered as general educational content only. The information should not be considered as advice or medical advice and should not be used to treat, assess, self-assess or diagnose a psychological condition, nor should it be used as an alternative to obtaining professional advice from your own or another qualified allied health practitioner, psychiatrist, psychologist or medical practitioner. You should always seek proper advice from a professional in obtaining a diagnosis or assessment.

The educational and counselling services provided by New You Creations and its servants or agents are based on the information that you provide to the same and the issues you identify as being relevant to your situation. The said services provided by New You Creations its servants or agents are not a substitute for advice from your own or another qualified allied health practitioner, psychiatrist, psychologist or medical practitioner. If at any time you are concerned about your personal safety or the safety of another person please contact your local hospital emergency department, contact emergency services on 000, or contact Lifeline for further assistance.

Subject to any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law, the material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy.

Third party sites linked to this Website, including sites about coping with loss and grief, mental health and other topics are not endorsement by New You Creations and New You Creations does not guarantee the quality or reliability of such information or services provided by these third party sites. New You Creations does not accept liability for any loss or damaged associated with the use of these third-party sites.

To the fullest extent permitted by law New You Creations hereby expressly excludes all warranties and other terms which might otherwise be implied by statute, common law or the law of equity and must not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted on those sites, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by
statute, at common law or otherwise.

This does not affect New You Creation’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

8 Linking to this website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. New You Creations reserves the right to withdraw linking permission without notice.

9 Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with New You Creations and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to New You Creations.

10 Indemnity

You agree to indemnify, defend and hold harmless New You Creations, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of the Terms of Use.

11 Variation

New You Creations has the right in its absolute discretion at any time and without notice to amend, remove or vary the Services or any page of this Website.

12 Invalidity

If any part of the Terms of Use is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Use will not be affected and all other clauses remain in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause must be interpreted accordingly. Alternatively, you agree that the clause must be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.

13 Complaints

New You Creations operates a complaints handling procedure which will be used to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.