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Rights And Responsibilities

When you are grieving you are likely to feel especially vulnerable. These rights and responsibilities have been drawn up to protect you, and to safeguard our online counsellors.

As grief can sometimes be overwhelming it is important to realise that you must never hesitate to seek assistance from your doctor or other health professional, whether psychologist or counsellor. This is particularly the case if you have signed up to the basic course. Seek local support where necessary.

You have the right to:

  • receive services in a professional, courteous, and caring manner that respects and appreciates individual difference;
  • be given adequate and accurate information regarding the services provided in order to make informed choices about engaging in counselling;
  • receive counselling that is evidence-based, flexible, and responsive to your individual needs and circumstances from properly qualified and supervised practitioners;
  • know that your personal privacy is respected and confidentiality protected to the greatest extent permitted by law;
  • access any personal and other information held for the provision of services, and to correct any wrong information as permitted by law;
  • make a complaint about a service or your counselling experience, with the expectation that any complaint will be investigated appropriately and in confidence without fear of it affecting decisions related to the provision of professional services; and 
  • the proper attention of a counsellor at all times throughout your participation in the course and any ensuing counselling sessions.

You have the responsibility to:

  • be respectful to counsellors and other online staff;
  • be respectful to other course users that you interact with online
  • not record or disseminate material obtained during contact with a counsellor.